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Reviews - Fake & Bad - How to remove?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
“Please remove this review for us. This customer did not receive service from us due to a cockroach infestation in her laundry room. We believe this is not an accurate nor sincere review since we did not perform any type of service work for her, and she did not want to discuss alternative measures (hung up the phone on us).”
1 Expert replyverified_user

Reviews - Fake & Bad - How to remove?

Top Contributor
# 2
Top Contributor

It is extremely unlikely that Google will remove a negative review because often people use anonymous usernames online and there isn't any way to prove their identity. What I would suggest is posting a response after you read this article that gives a ton of great tips on how to reply:

 

http://blumenthals.com/blog/2010/03/16/responding-to-negative-reviews-the-real-audience-is-your-pros...


Joy Hawkins, Google My Business Top Contributor
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