We recently noticed that our Business Category was changed and we lost all of our reviews. We re-verified our listing and edited the Business Category, however, the reviews are still missing. What can we do?
haha @Patty S
I recently noticed you have two listings:
one is verified and the other one isn't:
The unverified listing is this one:
maps.google.com/?cid=18323153993270486960 and it contains lots of (guessing 15+) reviews.
the verified listing is maps.google.com/?cid=7645442563845180665 and it doesn't contain any.
You should contact GMB support to get the two listings merged:
The best way to contact business support:
contactflow & request a call back
Talk to a specialist
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
Helmut Geissler, Google My Business Top Contributor | my G+ profile