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Reviews Disappeared

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We recently noticed that our Business Category was changed and we lost all of our reviews. We re-verified our listing and edited the Business Category, however, the reviews are still missing. What can we do?

 

https://business.google.com/b/104999769906907017942/dashboard/l/09308761073483746820

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Patty S
June 2016

Re: Reviews Disappeared

Top Contributor
# 2
Top Contributor

haha @Patty S

 

 

I recently noticed you have two listings:

one is verified and the other one isn't:

 

The unverified listing is this one:

maps.google.com/?cid=18323153993270486960 and it contains lots of (guessing 15+) reviews.

 

the verified listing is maps.google.com/?cid=7645442563845180665 and it doesn't contain any.

 

You should contact GMB support to get the two listings merged:

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/IL2Qmf
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile