We had two special reviews, probably the most detailed 5 stars we've ever received, and all of a sudden they just disappeared. Is there a way to fight for Google to replace them or is this just some rule we have to play by as Business Owners on Google? There was nothing inappropriate whatsoever about the comments they left and our company could really benefit by having them.
Hey @Olivia R
do you have any chance to contact the reviewer asking them whether they still can see their reviews through GMaps -> my Contributions-> reveiws while being signed inwith the same account used while posting the review?
If so the reviews are filtered "only'.
Helmut Geissler, Google My Business Top Contributor | my G+ profile