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Review

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# 1
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Silverman Spine & Injury Center

2801 Rodeo Road

Santa Fe, NM  87507

505-474-5701

https://www.google.com/maps/place/Silverman+Spine+%26+Injury+Center/@35.6382103,-105.9828277,17z/dat...

 

Silvermanspine.com

The link to the add review on my Google my Business disappeared.  I checked different computers and locations and it is gone.

 

Also before the link disappeared I had multiple patients post reviews and they never were shown on the Google my Business.  Not sure why.

Please Help!

 

 

2 Expert replyverified_user

Review

Top Contributor
# 2
Top Contributor

Hi Robin,

 

You have multiple (duplicate) listings which is likely what is causing the problem you are experiencing. 

 

There is the listing that you linked to https://www.google.com/maps/place/Silverman+Spine+%26+Injury+Center/@35.638206,-105.9828277,17z/data... (which has 0 reviews and the category of "Alternative Medicine Practitioner")

 

And there is this listing as well - https://www.google.ca/maps/place/Silverman+Spine+and+Injury+Center/@35.639606,-105.985466,17z/data=!... (32 reviews and primary category is Chiropractor)

 

They are both owner verified listings.Do you have ownership of both listings?

Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: Review

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Colan,
Thanks for the quick reply. I do own both but I only want the one with
the 32 reviews. Not sure how to get rid of the other. The link to add
review was only removed about a week ago so I doubt there is a connection.
Also in the last few week prior to that I was informed that patients were
submitting reviews that was not posting.

--
Robin Silverman, DC
Silverman Spine & Injury Center
2801 Rodeo Road
Santa Fe, NM 87507
505-474-5701
www.silvermanspine.com

Review

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi Robin, 

Since both were already verified, Google support needs to merge them. I went ahead and messaged GMB support on twitter and asked them to merge it, it should be taken care of in the next 24 hours. If there are any others you find that you'd like merged, you can request it at Google's GMB Support on Twitter. For anyone else reading this down the road with a similar problem, instructions for merging different kinds of duplicate accounts are here

Not sure about the review link disappearing, but I'm with Colan. When there are duplicates, sometimes customers are posting to a different profile, making it look like they're not being posted. 

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