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Review summary is not shown on google/google maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

Business Name: Photo Corner

 

Website: photocorner.ca

 

Phone #: 416-704-3730

 

When I search my business on google maps the reviews are showcased.  Any idea on how I can get them to show up?

https://www.google.ca/maps/place/Photo+Corner+Photo+Booth+Rental/@43.8221278,-79.1175047,17z/data=!3...

3983cee6f59

 

Example of another business where it shows correctly:

 

https://www.google.ca/maps/place/PixelBooth+Toronto+Photo+Booth+Rental/@43.8246042,-79.573842,10z/da...

 

Google + page:  https://plus.google.com/b/111701153242104560562/111701153242104560562/posts?gmbpt=true&pageId=111701...

2 Expert replyverified_user

Re: Review summary is not shown on google/google maps

Top Contributor
# 2
Top Contributor

@markcmaharaj

 

it's a good question 

Can guess only:

My guess is this:  the last review of a user "Alonzo Horning" is somehow considered as bad or his profile is taken down or what ever.

So the summary is decreased by one (I know it tells us "5" - but maybe it counts as "4" only)

And the summary you are asking for only pops up for "5" proper reviews.

 

I searched G+ for his profile and could not find a user "Alonzo Horning" on G+

lemme make a test: I would post a test  review - lets see your summary will appear then.

Do you agree to such a  test?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Review summary is not shown on google/google maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hey,

Thanks! It was posted today so maybe google didn't pick it up as yet?

Sure, do ahead and do a test review and we can see if it works.

Re: Review summary is not shown on google/google maps

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Also, note sure if I am able to delete the review so it may need to be something relevant in case I am unable to remove it!

Re: Review summary is not shown on google/google maps

Top Contributor
# 5
Top Contributor
I don't understand a word!!!

have you (being "markcmaharaj") posted the review I'm talking about from a user "Alonzo Horning"
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Review summary is not shown on google/google maps

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
No, he was a client for a wedding that my business did a couple of weeks ago and his email address is legit.

Not sure what you mean by "I don't understand a word!!!"?

Re: Review summary is not shown on google/google maps

Top Contributor
# 7
Top Contributor
haha,
I read your "Also, note sure if I am able to delete the review so it may need to be something relevant in case I am unable to remove it!" as whether you have posted the review in question.
How else could you think about removing it?
But ok lemme make my test review and we'll see then what happens
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Review summary is not shown on google/google maps

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Still not showing up like how other businesses reviews show up.

Not sure if there is a setting somewhere for this or if I need to let Google know.

Re: Review summary is not shown on google/google maps

Top Contributor
# 9
Top Contributor
I wrote a test review - and now you have six. But the problem remains.

I have a certain suspect:

Can you do me the favor making a change on your end and adding one more category to your business page:
add just "photographer" (its not the same as your "photography service" but should be appropriate for a test at least)
Once it is done let's wait until Monday.
If there isn't then any change showing the star score please ping me here in the thread and I will escalate the issue to Google
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Review summary is not shown on google/google maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Done! I added photographer.

Don't think it matters since I compared that to other companies as well.

Will check back on Monday.

Thanks!