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Review stars

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# 1
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 I have received nothing but five star ratings from my customers but Google is listing it as a 4.7 

 Does anyone know why? 

1 Expert replyverified_user

Review stars

Top Contributor
# 2
Top Contributor

Hi Randall


This is because Google doesn't use a straight average to calculate review averages. Although no-one knows the exact calculations (secret Google sauce) this article by Mike Blumenthal is a good explainer as to what they might be doing: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/


Priya Chandra, Google My Business Top Contributor
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