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Review responses not posting

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi.

 

We have had a negative review and are trying to post a response, we have tried several times and it always says we have replied but when we go back in top the review our response has gone and nothing appears front end of google.

 

Can anyone help please?

 

R.K Marine, +44(0)1489 583572 - www.rkmarine.co.uk

https://www.google.co.uk/maps/place/R.K.+Marine+Ltd/@50.8842906,-1.3000595,15z/data=!4m5!3m4!1s0x0:0...

 

 Screen Shot 2017-07-13 at 13.20.01.png

3 Expert replyverified_user

Review responses not posting

Top Contributor
# 2
Top Contributor

Let me check with Google

Review responses not posting

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you Mike, a lot of people seem to be having the same issue.

Review responses not posting

Top Contributor
# 4
Top Contributor

I reported several that I found. 

Review responses not posting

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am also having the same issue today! I keep responding to our business reviews and it shows they posted but then when I logout and login back in all my responses are gone.  

Review responses not posting

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I'm having the same issue today. I'll follow this thread, please update once you find out a solution. Thank you, much appreciated!

Review responses not posting

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

We are having the same issue also. Please keep us all in the loop with how to deal with this.

 

Thanks.

Review responses not posting

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

following - we are having the same exact issue. 

Review responses not posting

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

We are having the same issue. Following thread to see response.

Re: Review responses not posting

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We have been having the same issue. First on 07/01/2017 and then today, 07/13/2017.

I have a fake review that I am unable to respond to or remove!