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Review response won't post

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We recently received our first negative review on Google. We have tried to respond to the review many times, and the response will not post. Any idea what might be going on? We also used a separate Google Account that we have, to try and respond as we have seen other businesses do, however that review did not post either. 

2 Expert replyverified_user

Re: Review response won't post

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Re: Review response won't post

Top Contributor
# 3
Top Contributor

Hi @Wendy J

 

Log into your dashboard >> https://business.google.com/manage/

 

Select Manage Location ( of the particular business )

 

Then select Reviews in the top navigation.

 

screencapture (10).png

 

Then select the review >> View and Reply

 

Then add your response.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Review response won't post

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes, we have done this numerous times, and even get the pop up that says "replied" - but our response does not show.

Re: Review response won't post

Top Contributor
# 5
Top Contributor

Hi @Wendy J

 

The ones you have posted in the last week are all visible 

 

screencapture (11).png

 

 

Can you take a screenshot of your review dashboard 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Review response won't post

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi. I'm having the same problem. I've repeatedly tried to respond to this review, and the review says the response is posted, but when I refresh the page, my response disappears. Any advice?

 

 

Screen Shot 2017-07-13 at 2.43.41 PM.pngScreen Shot 2017-07-13 at 2.43.32 PM.png 

Review response won't post

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Same! Mine won't show up but says that I replied. When I check, it's not there. HELP PLEASE!! Thanks :) 

Review response won't post

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi, We are experiencing the exact same issue.  After responding we get a yellow pop box saying "replied" but then the response disappears and is no where to be seen.

How do we resolve this please.

 

Re: Review response won't post

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
We emailed Google and it took weeks for them to respond. Eventually it was
fixed.

Re: Review response won't post

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

I am having the same issue, my review response will not post