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Review posted by other party in revenge of my negative post? Is this allowed?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi There,

 

I joined Google Small Business community last year and listed my business on Google My Business. Last year we had a bad experience with one of the online website and we posted our experience on Google business review. 

Immidiately post our review, the online website owner, as way to revenge posted a negative review on our site. 

 

My query is :

 

1. The review engine is for customer review as my per understanding and defined on Google help & support pages.

 

While in this specific incident we were the customer and shared our experiences, the other party was the supplier wrote the negative feedback while never purchased any goods or services from our business.

 

Since no service  or product was sold hence other party cannot be classified as a customer.do Google consider that kind of feedback a genuine customer feedback? or not?

 

Do Google consider this kind of act a genuine customer feedback? or not?

 

Kindly advise 

 

Regards

Anuj

 

 

1 Expert replyverified_user

Review posted by other party in revenge of my negative post? Is this allowed?

Top Contributor
# 2
Top Contributor

I know it's been a few weeks since you posted here - is this still an issue for you or have you been able to resolve the problem?


Priya Chandra, Google My Business Top Contributor
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Re: Review posted by other party in revenge of my negative post? Is this allowed?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
This is still an issue.

As Google team refused to intervene. While i had all the facts. I emailed
with the terms of the Google Business where I believed it was a breach but
they hardly ready to listen. Which makes me think on the platform where my
business could be impacted coz of giving fair feedback on this platform.

Thanks

Anuj Dhawan
CEO
Digitally Infinite

m.
+61 432355029
e.
anuj@digitallyinfinite.com
w.
www.digitallyinfinite.com
a.
PO Box 308, Surry Hills, Sydney 2010


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