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Review on our business page that is not related to our company, Please help remove!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

There is a review on our business page that does not relate to our company and cannot be about our business. We are a residential contractor, we build new homes that are sold to homeowners. There is a review regarding renting a home. I have flagged the review but since there is no where to provide information when flagging, I can't explain that the review is not about our company. How do I get it removed???

 

 

Suncrest Homes, LLC

541-535-8641

328 Talent Ave, A

Talent, OR 97540

 

https://www.google.com/maps/place/Suncrest+Homes/@42.2403625,-122.780714,15z/data=!4m2!3m1!1s0x0:0x1...

 

https://www.homesbysuncrest.com/

Review on our business page that is not related to our company, Please help remove!

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Hello,

 

I'm sorry to hear about the negative review that doesn't belong to your business. Once its flagged Google will determine if its inappropriate and violates their review policies. If it does they will remove it, however if it doesn't then I would suggest to get your happiest customers to leave reviews on your Google listing to push it down.

 

Thanks,

Steven

reputationshielder.com

Review on our business page that is not related to our company, Please help remove!

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Hi Suncrest!

 

 

After flagging the review, you'll need to wait 3 days before contacting Google Support. After three days has passed and the review is still there and violates one of Google's review policies, you can escalate it to the GMB Support team on Twitter (@GoogleMyBiz) or phone/e-mail: https://support.google.com/business/contact/business_other_problem

 

Best,

 

Markella