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Review inquiry

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Inquiring about reviews. Currently have a total of 13 reviews. 12 are 5 star, and one is a 4.9 on Yelp.The rating that I've been given on Google is a 4.8. Customer that gave the rating on Yelp was familiar with how their algorithm works and knew they would put his review as "Not Recommended" if he gave it a 5 star. Can you confirm what mathematical formula you're using to come up with a 4.8? 

15670 Stuart Rd #12

San Antonio, TX 78223

(210)838-7190

google.com/+ABPlumbingServicesSanAntonio

 

1 Expert replyverified_user

Review inquiry

Top Contributor
# 2
Top Contributor

Google doesn't reveal details about its algorithm or how it calculates review averages, however it is likely a Bayesian style average.

 

This article by Mike Blumenthal provides more information: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/


Priya Chandra, Google My Business Top Contributor
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