Review Replies removed with new Google My Business ownership[ Edited ]
June 2017 - last edited June 2017
Hi claimed ownership of Porsche of New Orleans via phone number verification.
When I did, the old replies to our reviews were removed. Has anyone seen this? Porsche compliance requires a reply to every review - so I am going to have to reply to all of the existing reviews now.
I wanted to know if anyone else has seen this and if there is a way to get those replies restored.
Review Replies removed with new Google My Business ownership
This is a somewhat new occurrence that Google has set into claiming ownership of a listing.
Google recently changed the leniency of claiming a listing that is already owned by someone else. Because of this, they added a function that removes Google review replies. In a sense, Google believes it is a totally new person owning the business, so the old owner's replies to reviews no longer make sense to be there.