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Review Replies removed with new Google My Business ownership

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi claimed ownership of Porsche of New Orleans via phone number verification.

 

When I did, the old replies to our reviews were removed. Has anyone seen this? Porsche compliance requires a reply to every review - so I am going to have to reply to all of the existing reviews now.

 

I wanted to know if anyone else has seen this and if there is a way to get those replies restored.

 

Review Replies removed with new Google My Business ownership

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

This is a somewhat new occurrence that Google has set into claiming ownership of a listing.

 

Google recently changed the leniency of claiming a listing that is already owned by someone else. Because of this, they added a function that removes Google review replies. In a sense, Google believes it is a totally new person owning the business, so the old owner's replies to reviews no longer make sense to be there.