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Review Ratings Different on Google vs Google+

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've noticed that the review rating is different for our hotel when doing a search on Google than it is when looking at our Google+ Business page.  Why is there a discrepancy with the scores for us and other businesses?

 

Best Western Plus Oceanfront Virginia Beach

Address: 2809 Atlantic Ave, Virginia Beach, VA 23451

 

https://business.google.com/u/0/b/100549344803648264831/dashboard/l/00740711785949644883?hl=en

2 Expert replyverified_user

Re: Review Ratings Different on Google vs Google+

Top Contributor
# 2
Top Contributor

Since I can't see what you seeing  in your dashboard I will provide you what II (and the public) will see about your reviews:

And its as below:

Screenshot 2016-02-25 at 16.16.49.png

 

Please provide any more proof for discrepancies visible for you.

 

Regards

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Review Ratings Different on Google vs Google+

Google Employee
# 3
Google Employee
Hi @Donna P,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business