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Review Rating Wrong?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

We have only just opened our business in February so still learning how the Google Page works.

We have received 5 reviews and it looks like they are all 5 stars, however on the main google page it says its only 4.7 out of 5 and I cant understand why?

 

If you type in 'Dice The Barber Kinghorn' into google thats us..

 

Thanks for your help!

1 Expert replyverified_user

Re: Review Rating Wrong?

[ Edited ]
Top Contributor
# 2
Top Contributor

@debra K

you shouldn't believe and its nowhere said they calculate an "average" as the kids learn in school.

Its calculated by "Bayesian Statistics"

Read more here and take a look to one of the hundreds similar threads:

Re: Review stars at 4.8 but have all 5 star reviews

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Review Rating Wrong?

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Just as a reference, a Google Product Manager explains how the star system works at https://www.localguidesconnect.com/t5/Feedback-and-Feature-Requests/5-Stars-rating-and-natural-custo....

Re: Review Rating Wrong?

Top Contributor
# 4
Top Contributor
thanks wasaweb for the addinitional input and link
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile