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Review Impersonation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all - our small business recently had a disgruntled patient leave slanderous comments, but left more than one review under more than one user name that clearly violates the impersonation policy.  Since they are not impersonating me, I cannot file an impersonation report (the answer that is the typical one found here under different threads). I have flagged the reviews multiple times, but have received no responses from Google.  There are no obvious ways to contact them regarding their own policy violations in this matter.  Flagging the post also gives no option for violating the impersonation policy...just:

- This post contains hateful, violent, or inappropriate content

- This post contains advertising or spam

- Off-topic

- This post contains conflicts of interest
How do you report a post that violates the impersonation policy?

1 Expert replyverified_user

Review Impersonation

Top Contributor
# 2
Top Contributor

hi Doctor Y

 

I would recommend using the 'contains conflicts of interest' option in this case.


Priya Chandra, Google My Business Top Contributor
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Review Impersonation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I've had similar problems for three years...a troll leaving a bad slanderous review. Someone I don't even know. He left fake reviews not just on my site, but to other too. Flagging it achieves nothing. 

Review Impersonation

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Did this. It's been over a month now and no reply.

Review Impersonation

Top Contributor
# 5
Top Contributor

Hi

 

Google won't reply to a flagged review - if they decide the review is inappropriate they will remove it, but they won't tell you that's been done.

 

You can try contacting GMB support directly via one of these options:

 

Talk to a Specialist

 

Facebook

 

Twitter


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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