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Review Extortion

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I came to this forum looking for help with a review/extortion issue I am currently facing.  Although my situation unique it shares some similarities the issue that Salim presented so I figured I'd post here to add to the discussion and ask a Google representative for guidance on what I should do.


I am a small business owner as I own a dental practice.  A couple months ago I dismissed a patient from my practice as our professional relationship had broken down and it was no longer appropriate to maintain our relationship.


This morning I received a letter from the patient in which she is asking for money.  If I do not pay her she is suggesting she will leave bad reviews.  What she is suggesting is extortion.

 

I live in a small community and do not want whatever negative feedback she is considering providing to damage my reputation or my business.


Are there any steps I can take at this time to protect myself?  Is there anything Google can do to help me?


Thank you in advance for your feedback.

Mike

 

1 Expert replyverified_user

Review Extortion

Top Contributor
# 2
Top Contributor

@Mike J


This sounds all very weird

 

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL

 

and provide a scan of the letter extorting money from you by the reviewer.

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile