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Restaurant menu is wrong

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Why can't I change the wrong menu on my 32 Eriks DeliCafe GMB pages to the correct ones?  And how are the wrong ones that are currently there getting access to be there in the first place?

 

Eriks DeliCafe

4159217575 Jon Polkinghorn

 

1 Expert replyverified_user

Re: Restaurant menu is wrong

Top Contributor
# 2
Top Contributor

Hi @Jon P

 

I am not sure which Erics DeliCafe you are talking about, so lets say it is this one that is appearing within the Knowledge Card and Knowledge Panel

 

http://places.singleplatform.com/eriks-delicafe-13/menu

 

Google uses 3rd party sites to help provide more info to users.

 

So here are some choices:

 

  • You can contact the singleplatform site and correct the menu
  • You can contact business support and ask to remove the singleplatform menu link

 

If you choose to remove the link, then ideally you need to have your websites Menu on 1 single readable page.

 

Then you must use structured data on your website to enable google to display your own menu.

 

Business Support:

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

View Menu Structured Data:

http://onlineownership.com/google-place-actions-for-restaurants-order-reservation/

 

 




Tim Capper
Google My Business Top Contributor (UK) and SEO consultant at Online Ownership




 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Restaurant menu is wrong

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for this information Tim. Our menu is on several pages now:

http://www.eriksdelicafe.com/our-menu/

What is best practices for making the One Page menu you mentioned. Is there a particular type of file we would need to create?

Who is Single Platform? Are they owned by Google? Do you have a contact number?

Thanks again,
Jon



Jon Polkinghorn
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Re: Restaurant menu is wrong

Top Contributor
# 4
Top Contributor

Hi @Jon P

 

Yep, I see it is quite large, so several make sense.

 

The problem is that Google needs to be able to read the menu, like the one presented in single platform.

 

Like your printable menu if that was on page ( in html ) or per each section that would be better.

http://www.eriksdelicafe.com/wp-content/uploads/2015/12/erikswebmenu.pdf

 

On your Menu Landing Page : http://www.eriksdelicafe.com/our-menu/

 

You could provide say 5 items in each category ( in the blocks ) that are in html >> then the user can still click through to each section to view more.

 

This would allow Google to see that you have a menu or at least displaying a menu of sorts.

 

No single platform is not owned by Google, they just use them for data, when they cannot find it from the business.

 

I clicked through to their site, this is their support page: http://www.singleplatform.com/support/

 

Contact their support email.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Restaurant menu is wrong

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

My menu is wrong when you Google my restaurant the name of the restaurant is JB's Barbeque I'm getting major complaints from my customers and I cannot figure out how to change the menu!

Re: Restaurant menu is wrong

[ Edited ]
Top Contributor
# 6
Top Contributor

Hi @gerard a

 

Can you provide me a link to the Map Listing URL please - there are quite a few JB's Barbeques in the world ??

 

Whilst I am waiting for the the link >> log into your dashboard >> https://business.google.com/locations

 

There are only two option >> correct the menu URL

 

Click Menu >> then edit

 

screenshot-business.google.com-2018.06.28-21-09-40.png

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership