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Responding to a google review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We own a motel. We had a bad review from a guest who was smoking narcotics outside his room. When we told him to stop, he was not happy and gave us a bad review. We made a reply stating the facts but Google deleted it!!!!. Many other guests saw our reply and rang us to congratulate us. So why did Google delete it??

1 Expert replyverified_user

Re: Responding to a google review

Top Contributor
# 2
Top Contributor

Hi @john a


Could you provide a link to the review please.


I can only guess that you mentioned narcotics in the reply which may have triggered an auto removal.

Tim Capper, Google My Business Top Contributor
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