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Replying to reviews as a different role other than owner

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I need help with two things please:

 

1. When I reply to a review, the reply shows as being from the owner, I am not the owner of the business, I am a manager on the Google Account and do marketing for them, as such when I post a reply to a reviewer I do not want them to think I am the owner. How can I change this please?

 

2. The listing is currently categorised as a 'cafe' and does not return results when restaurants are searched for in our area, this is quite bad for business/attracting new customers, can we be listed under and appear under two search categories, i.e. restaurant and cafe. Or do we need to be one or the other?

 

Thanks, Kylie

 

Additional Information requested:

1. Full business name - Kelly's Cafe & Restaurant
2. Current business address - 163 Birnam Road Canning Vale 6155
3. Current telephone number - 08 9455 1235
4. Google Maps URL - https://goo.gl/maps/3DdkSKYDUrM2
5. Website (if applicable) - kellyscafe.com.au

 

1 Expert replyverified_user

Re: Replying to reviews as a different role other than owner

Top Contributor
# 2
Top Contributor

Hi @Ky R

 

It always shows as from the owner of the business.

 

Managers of a business page are using the page as an authorized person by the owner and by extension is the owner. Just make it clear in the Reply that you are the Manager.

 

I am seeing it as a Restaurant

 

Kelly s Cafe   Restaurant   Google Maps.png

 

 

I do find it when searching more locally within canning vale.

 

restaurants brooklands green canning vale wa   Google Search.png

 

 

What this tells me it that the business as a whole needs to build up a larger online presence for Google to show it more prominently.

 

When I see your online presence and who mentions you : "Kelly's Cafe & Restaurant" AND "163 Birnam Rd, Canning Vale WA 6155"

 

I only find a handful. I would recommend building up your business citations online:

https://www.brightlocal.com/australian-citation-sites/#50

 

Next, I would Include your location within the Websites <Title>

 

Currently:

<title>Kellys Cafe & Restaurant | Home</title>

 

Suggest:

<title>Kellys Cafe & Restaurant - Family Style Restaurant in Canning Vale, Perth

 

You link to Facebook but not your business listing >> add a link to the listing https://goo.gl/maps/3DdkSKYDUrM2

 

Or embed a map from business listing:

<iframe src="https://www.google.com/maps/embed?pb=!1m14!1m8!1m3!1d6760.705494839755!2d115.93150927301302!3d-32.08675078893041!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x2a329612918d5287%3A0xbcd64c32e3104b53!2sKelly&#39;s+Cafe+%26+Restaurant!5e0!3m2!1sen!2sau!4v1487618030515" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe>

I would also recommend using Restaurant Structured Data Markup on site.

 

See also:

Ranking Factors of a Google Business Listing

Local SEO and Boosting your Visibility

 

 

 

 

 

 



Tim Capper, Google My Business Top Contributor
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