Removing old reviews
My company purchased a franchise location in November 2015. We renovated and re-branded the inside of the location, let the staff go and hired new staff, it has new ownership, and a new management model. On December 2, 2015, we reopened under the same name but with a new look, feel, and most everything else.
How do we get the old reviews removed from the page? They all refer to the old business, employees, and management. One review is even about their car being booted in the parking lot (which he also wrote on many other business pages who share the same parking lot as us). This is something we have no control over either. Can anyone help with this? Our reviews are terrible because the old owner did not care about their business/customers.
Re: Removing old reviews
But try contacting business support
The best way to contact business support:
contactflow & request a call back
Talk to a specialist
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
Helmut Geissler, Google My Business Top Contributor | my G+ profile