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Removing old reviews from an old business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

We have bought a restaurant business.  Any ideas on how I should approach removing the old reviews that related to the previous business in this location please? 

 

Thanks, 

Jess

2 Expert replyverified_user

Removing old reviews from an old business

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

You have renamed the old restaurant with a new name? 

 

It is necessary to close the location and create a new one if it was renamed or changed owner

Re: Removing old reviews from an old business

Top Contributor
# 3
Top Contributor

Hi @jessica g

 

Just adding to the information that @Oleg K provided.

 

Do you have access to the old business page ( did they transfer ownership )

 

Did you change the name of the business, or kept it the same ?

 

If you have access and keeping the same name, we can request old reviews to be removed, but you will have to prove new ownership and date purchased.

 

Name of business:

Full address

tel number  

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Removing old reviews from an old business

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi @Tim Capper

 

Thank you and @Oleg K for you help. In response to your questions- 

We have no access to the old business page but we did change the name of the business. The new business details are:

 

Miller & Carter Ipswich

Felixstowe Road, Nacton, Ipswich, Suffolk, IP10 0DF

 

We opened it in March this year. 

Thanks, 

Jess

Removing old reviews from an old business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Sorry @Tim Capper forgot to include the telephone number which is 01473 659210

Re: Removing old reviews from an old business

Top Contributor
# 6
Top Contributor

Hi @jessica g

 

So this is a verified page, that you don't have access to ?

 

https://plus.google.com/112535975986420591393/about

 

Did you change name via "suggest and edit" in maps ?

 

You need to get access and ownership of this page >> and as I said initially, you will also need to prove purchase.

 

Two ways :

 

Easy way >> contact previous owners and ask for login details or transfer ownership to your Google account.

 

Hard Way >> request ownership of business page:

http://onlineownership.com/claim-ownership-of-a-verified-google-business-page/

 

 

You have to get ownership first, before we can escalate the removal of old reviews.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Removing old reviews from an old business

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi @Tim Capper

 

Both businesses are owned by the same company but are two different brands. I have ownership of that page but I'd like to take down reviews which aren't relevant to that brand and were but on there when it existed as a different brand. 

 

Thanks, 

Jess

Re: Removing old reviews from an old business

Top Contributor
# 8
Top Contributor

Hi @jessica g

 

So now you do have ownership?

 

If the ownership of the business has not changed, then they won't be removed. As I said initially, Google will remove old reviews if you prove new ownership of the business, as in purchased.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Removing old reviews from an old business

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi @Tim Capper

 

The ownership of the business has changed as it has moved from a Toby Carvery to Miller & Carter. 

 

Thanks, 

Jess

Re: Removing old reviews from an old business

Top Contributor
# 10
Top Contributor

Hi @jessica g

 

Okay, I'll put in the request for this business:

https://plus.google.com/112535975986420591393/about

 

Keep an eye out for an email from Google and or a call.

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership