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Removing an inappropriate review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Harlow Spanier & Heckele, PLLC is a law firm located at 4007 E. Paradise Falls Drive, Suite 212 in Tucson, Arizona (85712). We can be reached at 520-352-0008. https://plus.google.com/u/0/105845168314261666485

 

We have a former client against which we have initiated fee arbitration after he failed to pay his legal fees. We also have several other matters we are considering opening against him as a result of his abusive behavior towards the members of our staff. He wrote us a 1 star review in retaliation of the arbitration, which is supposed to be kept private (not the same as a public lawsuit). 

 

We believe a conflict of interest exists in his posting that comment, since we are engaged in on-going arbitration, and would like for it to be taken down so that our private business matters are not being flaunted publicly. We have reported it as a conflict of interest, but it has been a whole week and nothing has been done yet.

 

Please advise.

1 Expert replyverified_user

Re: Removing an inappropriate review

Top Contributor
# 2
Top Contributor

Hi @Stephanie W

 

"Google doesn't get involved when merchants and customers disagree about facts, since there's no reliable way to discern who's right about a particular customer experience."

 

However given what you have explained, I would suggest contacting business support to explain the situation.

 

Contact Business Support 

 

https://support.google.com/business/contact/business_c2c_l?rd=3#

 

OR - Go to Dashboard >> Manage Location

Top Right ( Hamburger Menu ) >> Support

Contact Business Support.png

 

Select Support >> Help Menu Pops Up

Scroll Down to Email

 

Contact Business Support Email and Call Back.png

 

Fill in the details >> Request Call Back or Email

 



Tim Capper, Google My Business Top Contributor
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