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Remove libel/fraudulent reviews

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

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1 Expert replyverified_user

Re: Remove libel/fraudulent reviews

Top Contributor
# 2
Top Contributor

Hi @Just G

 

Yup reviews are in a pretty sad state of affairs. Although not a consolation they are looking at better ways of dealing with them, that said, they should have sorted this out 5yrs ago.

 

Looking at the reviews, there are two I can escalate that may, with a pinch of salt be removed. The ones that use liar and scammer in the review.

 

The others have no chance of being removed:

http://onlineownership.com/fake-google-business-reviews-will-never-removed/

 

As to removing the listing, you can delete in your dashboard, but here is the kicker. The listing will just become unverified and un-managed, but will still remain visible in search and maps because it has reviews and other mentions online.

 

I'll let you know what I hear back about the two reviews.

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Remove libel/fraudulent reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hey Tim. Thanks for helping out. It's just very frustrating to have someone do this. Thanks again for the help. 

Re: Remove libel/fraudulent reviews

Top Contributor
# 4
Top Contributor

Hi @Just G

 

I have just heard back from the team and before they look at the reviews they would like to know about the two business listings.

 

https://goo.gl/maps/hx217kKtVdM2

 

Which operate from the same number? So is it an actual separate location ?

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Remove libel/fraudulent reviews

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Two different service locations. We've tried to remove the one that has only 3 reviews but the instructions weren't clear 

Re: Remove libel/fraudulent reviews

Top Contributor
# 6
Top Contributor

Hi @Just G

 

To remove the secondary listing:

 

Go to dashboard >> https://business.google.com/manage/

 

Select that Business >> Manage Location

 

Select Info Section >> Then Close - Remove this Listing.

 

screenshot-business.google.com-2017-07-28-18-38-11.png

 

Can you let me know when removed.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Remove libel/fraudulent reviews

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

We believe we did it correctly. Should be gone. 

Remove libel/fraudulent reviews

Top Contributor
# 8
Top Contributor

Okay, will go back to them now.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Remove libel/fraudulent reviews

Top Contributor
# 9
Top Contributor

Hi @Just G

 

Sorry about the delay.

The team removed some of the bad reviews but not all.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership