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Remove incorrect amenities from knowledge panel.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a client that owns a large resort. In the knowledge panel, Google is displaying "Free Breakfast & Hot Tub" as an amenity. The resort currently does not offer these amenities. I need to remove them ASAP. I contacted GMB support 3 weeks ago & they have done nothing to resolve the issue. Usually, GMB support is pretty good. What else can I do?
screenshot-www.google.com-2017-08-03-08-31-32.png

1 Expert replyverified_user

Remove incorrect amenities from knowledge panel.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

No one wants to take stab at this one?

Re: Remove incorrect amenities from knowledge panel.

Top Contributor
# 3
Top Contributor

@Kris G

I really would "to take stab at this one".under normal conditions

But I don't right now as I can't understand to help any hidden or blurred business to get corrected.

All users coming to this forum get a template while starting the thread

And quoting this template below again:

screenshot-www.en.advertisercommunity.com 2017-07-25 19-59-22.png

There is nothings said like "Please blurr the provided information"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Remove incorrect amenities from knowledge panel.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Well, I am not giving out that info. I guess you can go back to helping people with Post Card Verification.

Remove incorrect amenities from knowledge panel.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

The only explanation I got from GMB was they are working on an update but there is no timeframe for the update. I am assuming this means there is a bug on Google's end that reaches across the whole industry & they refuse to publicly announce it.

Remove incorrect amenities from knowledge panel.

Top Contributor
# 6
Top Contributor

@Kris G

You mistakenly seem supposing my capability would be restricted to help people on postcard verification only.
Not sure who of us both is more restricted - errare humanum est!

But I can tell you not being the first user (nor the last) asking for help (and other user getting help) on amenities issues.

 

 

Greetings to your client.
Tell him you couldn't get help here in the forum as you refused to decover his business in question.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Remove incorrect amenities from knowledge panel.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Ok, post some links to previous threads where you helped people with amenities issues. I will see if my issue is the same as the people you have helped in the past.

I will never post a clients business name, address, & phone number on a public forum. That's just asking for "Top SEO's of India" to spam them daily.

Re: Remove incorrect amenities from knowledge panel.

Top Contributor
# 8
Top Contributor

Hahaha @Kris G

 

Quoting you "I  will never give out this information" but for an other reason:

as such links of other threads about amenities or anyh other kind of Knowledge graph issues  of course contain the "business name, address, & phone number on a public forum".

But you should know:

such user provided their business related information because the forum template told them to do this in oder to get help.

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Remove incorrect amenities from knowledge panel.

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Well, two things are now clear.
1. You are not here to help.
2. You can not spell or type basic English.

Thanks for stopping by.

Remove incorrect amenities from knowledge panel.

Top Contributor
# 10
Top Contributor

Nope Kris you are mistaken

There is now one thing clear:

 

Nobody here will help you (regardless in what language and whether or not spelling good English) unless you will provide proper information about the business  in question. 

Have a nice weekend though

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile