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Remove image from Google My Business that does not belong

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
I have a client : Eagle View Escape - accommodation in the Blue Mountains NSW Australia.
When you search Eagle View Escape in Google a couple of incorrect images appear as the main images in the results.
This is a major problem, as it shows a pool deck - and my client doesn't have a pool. So they are getting people book accommodation thinking there is a pool, when there isn't.
I have reported the incorrect images numerous times with Google, but nothing is happening.
The image source is even from another website. Our site is - some of the images that are showing are from - a completely different business - and nothing to do with my client.
I have even seen the pool image disappear for a day or so after reporting it as an incorrect, then it comes back! I click on "Report a problem" > "This photo is irrelevant to this business" - but no luck.

Any suggestions on how to remove and get Google to listen??

1 Expert replyverified_user

Re: Remove image from Google My Business that does not belong

Top Contributor
# 2
Top Contributor
Hi Trina

Given it keeps coming back, this will take manual intervention. Try contacting Google Support -

I recommend the social media channels, have always had great results with them.

It does look like Google is getting confused. The image clearly comes from their site and other pages that have their biz listed.

Other things you can do:

Ask your developer to put the geo-coordinates for your location in the code for every page of your website. This site gives you an easy way to generate the code and pop it into the page header or footer: Since your site is built with a CMS, in theory this will be simple and straightforward.

Also, on the contact page, instead of embedding a map to the general address, embed the map that is specific to your business.
Your developer can do this by going to google maps and searching by your business name (not address) and grabbing the embed code from there.

You could also try contacting the owners of EVP and ask them if they could have their developer "geo-tag" the page the image comes from (or their whole site since their site is built with a CMS as well). That might help G differentiate between South Coast and Blue Mountains.

While none of the things I've suggested are guaranteed to fix the problem, they will send a stronger signal to Google about your location.

PS - it looks absolutely beautiful!

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Margaret O · Google My Business Top Contributor

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