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Remove a false review from a non-client

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Abernant Vet Services, 6725 hwy 26 stayner, ON. 

We just received a 1 star rating from a Danielle Pardon who is not a client nor has ever been a client. She is stating false claims of things that were never done nor said. 

How can we remove this false review as soon as possible. 

Remove a false review from a non-client

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

I would suggest that flag the review.  I would also recommend that you professionally respond to the review.  Thirdly you can call Google My Business and discuss the issue, and request that they escalate the issue.  I caution you, when all is said and done, there is still a chance it won't be removed.