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Remove Physical Business Listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am representing a business that had a physical location with a business listing in Google, but we have since closed the physical space and become a digital-only company. Our business listing is currently marked as "Permanently Closed", but we would like to remove the business listing altogether (and subsequently, the misleading "Closed" messaging).

 

What would be the best way to move forward with this?

 

Thanks!

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Marked as Best Answer.
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Accepted by topic author Sarah C
March 2017

Remove Physical Business Listing

Top Contributor
# 2
Top Contributor

guessing your best option would be contacting business support:

 

your best option would  recommend getting in touch with GMB support via one of these options and ask for help in getting the local listing reverted into a brand page (or removed entirely)

Talk to a specialist

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_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Sarah C
March 2017

Remove Physical Business Listing

Top Contributor
# 2
Top Contributor

guessing your best option would be contacting business support:

 

your best option would  recommend getting in touch with GMB support via one of these options and ask for help in getting the local listing reverted into a brand page (or removed entirely)

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Remove Physical Business Listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the link to "Talk to a specialist"!

Remove Physical Business Listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Sarah, how did you get on with 'removing your business', where the google chaps helpful? I'm asking as I require the same action. Thank you. Roger

Remove Physical Business Listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Roger,

 

Yes, they were definitely helpful! I used the "Talk to a specialist" link that Helmut Geissler posted (above) to speak with a representative that helped to walk me through the steps. I will say though that the longest part of the process for me was figuring out whose account was an owner / manager, as several of our team members were let go from the company before proper knowledge transfer was able to happen.

 

Once I had access to an owner / manager account, I was able to make the necessary changes easily (here is a link to the page that I did it through, https://business.google.com/manage/?hl=en#/list). Ultimately, we marked our business as something along the lines of "My business delivers goods or services to where our customers are" in order to mark it as digital-only.

 

I hope this helps you, good luck!

Remove Physical Business Listing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Sarah,

 

Thank you for your reply. This does seem to confirm that once this locations are created, they cannot be deleted or removed.

 

In my case, after transferring ownership of the physical business, my last resort was to rename the business name within GMB to 'Changed ownership', enter a random phone number and mark as 'permanently closed'.

 

All the best for the future!! x