My Business
4.9K members online now
4.9K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Remove Photos Incorrectly Associated with Google Business Page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
We have a problem with some of the imagery connected with our listing on Google Maps in New York City.

Our business name is: Consulate General of Japan in New York
Our address is: 299 Park Ave. New York, NY 10171
Our telephone number is: (212) 371-8222
 
The problem is that our listing has photos from the Philippines associated with it. We have been trying to correct this problem for over a year and have sent in numerous reports via the online reporting system, in both English and Japanese, spoken with Google My Business support representatives, and even spoken with the receptionist at the Google Headquarter in NYC, and followed their directions, all to no avail. 
 
According to one of the support technicians, the images in question were uploaded via the 360 View App. When clicking on them, they are correctly associated with a location in the Philippines, despite being also associated in our Google Maps listing with our location in New York City.

These images make up the majority of the photos shown in "See Photos" for our listing.

Example 1

Example 2

 
Is there any way to have these photos removed from our page?

Thank you.