Receive New Review Notification but Disappears When Clicked On
I've had this happen twice now in the past 2 months. I'll receive a new notification that a 5 star review has been written about our company and when I click on Respond Now, the notification disappears and is not able to be accessed again (even when I click on Previously Read notifications). Then, I'll check on Google and there will be no new 5 star review. The business is Cabinets.com and the profile is https://plus.google.com/b/116852128624674032953/+Kitchenresourcedirect/posts and I attached a few screenshots of the notifications that have disappeared along with their review. Has anyone has this happen to them?
Re: Receive New Review Notification but Disappears When Clicked On
The following is guess only but it could be a valid explanation for what you noticed.
Googles review policy doesn't allow using links (and quoting stuff like URLs) inside a review.
Since your business page is unfortunately named as "Cabinets.com" it's very likely that any satisfied users like "Bill Grisham" post reviews like "I ordered a total of 12 cabinets from them. I can very much recommend Cabinets.com to other customers" - or similar.
I can confirm even if I would post such a review to your business page it get filtered soon after posting it.
Please read the review content guidelines and you will see my remark about the forbidden lInks confirmed
Helmut Geissler, Google My Business Top Contributor | my G+ profile