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Read & reply to reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Two days ago, I received an email stating that I have a review. However, when I go to my dashboard it says no reviews. When I Google my business on maps it doesn't show any reviews either. How can I read and reply to the review? My business is verified and I have read through the questions and instructions on reading and replying to reviews. 

1 Expert replyverified_user

Read & reply to reviews

Top Contributor
# 2
Top Contributor

its likely filtered:

 

Some possible reasons for getting reviews filtered
(note: the below list might not be complete and can be subject of change - filtering of reviews is done by algorithms)
 
- URL's in reviews
- The rating is too long: since the number of characters is >> 4000
- Same rating on other platforms
- The reviewer also managed the GMB listing
- The reviewer works for the company
- The reviewer wrote the review on a computer of the company or used its network
- The reviewer wrote the review with an IP address that other reviewers used when posing  their review
- The reviewer has tried to publish the review several times at different times (thus filtered on 5 August and tried again on 10 October)
- The reviewer wrote very many reviews in a short time
- The reviewer has evaluated several other companies with the same name
- The reviewer has a blank G + profile and no activity with the profile yet
- Reviews are written by an SEO company
- The company has an on-site reviewing station that has been used
- The company offers an incentive for a review
- The number of reviews for the company is unusually high compared to other companies in the industry
- Dates in the format  26.04.2017 ->  
  but this format works: 26. 4. 2017 and also 26. April 2017
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile