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# 1
Visitor ✭ ✭ ✭

How come somebody saying they never been to our business location can give us a low rating that affect our average. I believe that when google asks if you been in a location if the users answers no he should not be able to rate this business.

1 Expert replyverified_user


Top Contributor
# 2
Top Contributor

Hi Jean, you can flag the review if you feel that it violates Google's review guidelines.


Here's a link to the doc on how to flag the review - https://support.google.com/business/answer/4596773?hl=en 

Colan Nielsen, Google My Business Top Contributor
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