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Ratings and review counts don't appear in "map pack" for moving industry

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# 1
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Rating and review count don’t appear in the “map pack” for our clients in the moving industry for local searches even when the locations have many reviews. This seems true for any type of search terms:

  • Movers in [city/state/region]
  • [city/state/region] Movers
  • Moving companies in [city/state/region]
  • [city/state/region] moving companies
  • Moving help [city/state/region]companies
  • Movers near me
  • Moving companies near me

See screen shots below. Any idea why this is happening?

 

Screen Shot 2017-06-26 at 10.15.58 AM.png

Ratings and review counts don't appear in "map pack" for moving industry

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# 2
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This happens both for regular Google searches and Google Maps searches.