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Rating/Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

My business has 5 5* reviews but it is rated at 4.7, why is this?

 

Thanks,

 

Danielle 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Danielle R
August 2016

Re: Rating/Reviews

Top Contributor
# 2
Top Contributor
Hi Danielle

this is because Google doesn't use a straight average formula when calculating the average of reviews. Although we don't know exactly what formula Google uses Mike Blumenthal has a very good post on why they don't use a straight average: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/

Priya Chandra, Google My Business Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Danielle R
August 2016

Re: Rating/Reviews

Top Contributor
# 2
Top Contributor
Hi Danielle

this is because Google doesn't use a straight average formula when calculating the average of reviews. Although we don't know exactly what formula Google uses Mike Blumenthal has a very good post on why they don't use a straight average: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Rating/Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you PriyaC