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# 1
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My business has 5 5* reviews but it is rated at 4.7, why is this?





1 Expert replyverified_user
Marked as Best Answer.
Accepted by topic author Danielle R
August 2016

Re: Rating/Reviews

Top Contributor
# 2
Top Contributor
Hi Danielle

this is because Google doesn't use a straight average formula when calculating the average of reviews. Although we don't know exactly what formula Google uses Mike Blumenthal has a very good post on why they don't use a straight average:

Priya Chandra, Google My Business Top Contributor
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Re: Rating/Reviews

Visitor ✭ ✭ ✭
# 3
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Thank you PriyaC