My Business
5.6K members online now
5.6K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me

Random inappropriate pictures on my business search page

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When I search my business name in google, the business profile box appears on the right hand side with images that are not at all related to my business. One of these images includes photos of half naked women and others have inappropriate comments. 

I have attached the google business profile to my sign in and attempted to remove the pictures by going to my business homepage and clicking either photos or manage photos but no pictures appear, it actually says "you have no photos". 

How do I get rid of these pictures? This is very bad for business and I have already had one client come in to tell me they have seen this.

1 Expert replyverified_user

Random inappropriate pictures on my business search page

Top Contributor
# 2
Top Contributor

To remove photos is a multi step process.

-Log using the email used to verify the listing
-Goto the photo gallery for your business via either the Knowledge Panel or Google Maps
-Click on the photos you want removed
-In the upper right of each photo is a flag that should be clicked
- This will take you to a report form which needs to be filled out

If after two weeks the photos are still present you need to contact support for their assistance.
Google has changed (actually hidden) their support options.

You can dig to get in touch with Google My Business Support. You need to:
1- log into your Google my business dashboard
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them: