My Business
2.1K members online now
2.1K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Question about the reviews that are displayed on my Google Listing

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a 4.6 star rating on our GMB, but from the reviews displayed on the listing, do not reflect it accurately.

   

What determines the order and reviews that are displayed on the cover of my google listing?

 

How often are the reviews rotated?

 

Any help here would be wonderful.

1 Expert replyverified_user

Question about the reviews that are displayed on my Google Listing

Top Contributor
# 2
Top Contributor

@Samuel M

there is a general part and a concrete part of my answer:

 

The general part is: https://support.google.com/business/answer/4801187?hl=en

A concrete part  can't given as you forgot specifying the concrete business listing ;-)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Question about the reviews that are displayed on my Google Listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Here is my Google My Business listing: https://www.google.com/webhp?sourceid=chrome-instant&rlz=1C1NHXL_enUS733US733&ion=1&espv=2&ie=UTF-8#...

 

The reviews below are what I am asking about:

 

review.png

 

What determine which reviews are displayed on the SERP?

How often do they get rotated out?

 

 Thank you so much for your help.

 

Question about the reviews that are displayed on my Google Listing

Top Contributor
# 4
Top Contributor

@Samuel M

 

there is no good answer.

The review snipets are choosen by algos.
Its Google secret how their algos work

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Question about the reviews that are displayed on my Google Listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Helmut,

 

Thank you so much for providing this insight to me. I appreciate your help in this area.