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Profile Picture - Google My Business - Search Results

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# 1
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Barenuts

Jodie Cameron

https://www.google.com.au/maps?q=barenuts&bav=on.2,or.&bvm=bv.150120842,d.dGo&biw=1768&bih=862&dpr=1...

www.barenuts.com.au

 

I would like to delete some images from my Google Business account, but I cannot locate a trash icon to delete these images?

I think it might be images that have been loaded by customers but I cannot locate the 'arrow' you talk about about in other posts to report the error either?

 

Help!

 

Thanks!

Jodie

1 Expert replyverified_user

Re: Profile Picture - Google My Business - Search Results

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# 2
Top Contributor

To remove photos is a multi step process.

-Log using the email used to verify the listing
-Goto the photo gallery for your listing via either the Knowledge Panel or Google Maps
-Click on the photos you want removed
-In the upper right of each photo is a flag that should be clicked
- This will take you to a report form which needs to be filled out

If after two weeks the photos are still present you need to contact support for their assistance.
Google has changed (actually hidden) their support options.

You can dig to get in touch with Google My Business Support. You need to:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

 

Flag in upper right:

 

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