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Profile Photo Stretched

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

GMB profile photo (300 x 300) is stretched in the search results.  Is there a way to fix this?

 

James Rangel  RE MAX UPTOWN 1055 Auraria Parkway Denver  Colorado 80204   Google Search.png

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Ted L
1w

Re: Profile Photo Stretched

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
David, thanks for your reply.

Unfortunately, the admin tool forces users to crop a 4:3 image into a
square:

[image: Screen Shot 2018-07-12 at 7.09.40 PM.png]

So I think the stretched image may just be a bug. I was able to resolve
this by calling the GMB support line.

Thanks again.

View solution in original post

Profile Photo Stretched

Top Contributor
# 2
Top Contributor

Hi Teda,

If you go back to a typical aspect ratio it will work better. Here is a link to information on photos for Google My Business page. So if you go with at least a minimum size of 720 px tall, or 720 px wide with a typical aspect ratio like 4:3, or 3:2 it will work better.

 

Thanks for asking,

 

David

 

David W Cox, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Find me on: Google+ | Facebook |
Marked as Best Answer.
Solution
Accepted by topic author Ted L
1w

Re: Profile Photo Stretched

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
David, thanks for your reply.

Unfortunately, the admin tool forces users to crop a 4:3 image into a
square:

[image: Screen Shot 2018-07-12 at 7.09.40 PM.png]

So I think the stretched image may just be a bug. I was able to resolve
this by calling the GMB support line.

Thanks again.

Profile Photo Stretched

Top Contributor
# 4
Top Contributor

Hi Ted,

Thanks for the update it certainly looks better now. Happy to see they were able to exterminate the bug. There have been some funny things going on with posting photos.

 

David

 

 

David W Cox, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Find me on: Google+ | Facebook |