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Problems with google maps listing after a move

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We recently moved our business. I went through the process of claiming our listings (we had 2 open) and changing the locations, and they have been verified.

I had a client today that used google maps on her phone and she was brought to our old address.

What do I need to do to remove the old address from coming up at all when people use google maps?

Thank you!

2 Expert replyverified_user

Re: Problems with google maps listing after a move

Top Contributor
# 2
Top Contributor
Hi Hailey,
Please, provide the business name and the full old and new address to investigate and advise.
Thank you




treebles, Google My Business Top Contributor

Re: Problems with google maps listing after a move

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Valley Natural Health
Old address: 625 From Rd, Suite 10, Paramus NJ 07652
New Address: 122 E. Ridgewood Ave, Paramus NJ 07652
Thank you!

Re: Problems with google maps listing after a move

Top Contributor
# 4
Top Contributor

@Hailey C

 

would you please elaborate your issue bit more and about the mentioned business name?

 

I find an different named business at the new address:

Valley Natural Health: David M. Coonrad, DC

What is the problem with this listing?

 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Problems with google maps listing after a move

Top Contributor
# 5
Top Contributor
Hi Hailey,
The old location was verified through Google My Business.
https://www.google.com/maps/place/Valley+Natural+Health/@40.9615013,-74.0690785,17z/data=!3m1!4b1!4m...
Did you make the change of address for this listing through the My Business dashboard?
https://business.google.com/manage
If you did, is there any message at the top of the dashboard?




treebles, Google My Business Top Contributor