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Problem with photos and virtual tours on google maps page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all,

 

3 days ago, I've verified a business account, all ok, and uploaded pictures and 360 views.

But in google maps on a computer, when searching for the business, the area for slideshow on top of the left column is empty. And one thumbnail of two for 360 views is blank.

You can see it here:

https://www.google.com/maps/place/Royal+Place/@37.7430575,-0.8521826,17z/data=!3m1!4b1!4m5!3m4!1s0xd...

And when entering in photo mode, sone thumbnails are still empty (for 360 views).

 

I first thought I had to wait a little bit, but after 3 days, no change.

Any idea of what is the problem?

 

Thanks in advance for the help.

2 Expert replyverified_user

Problem with photos and virtual tours on google maps page

Top Contributor
# 2
Top Contributor

@Julien F B

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Problem with photos and virtual tours on google maps page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut, ok:

 

1. Full business name: Royal Place
2. Current business address: Avenida de la Libertad, 176, 30710 Los Alcázares, Murcia, SPAIN
3. Current telephone number: (why?) 667 72 20 85
4. Google+ URL: https://plus.google.com/b/105769232680164220989/105769232680164220989/posts?gmbpt=true&pageId=105769...

 

Thanks!

 

Re: Problem with photos and virtual tours on google maps page

[ Edited ]
Top Contributor
# 4
Top Contributor

@Julien F B

to better undertstand your problem:

 

is the "empty" space below the head part of the knowledge graph as below in my screenshot the issue you are complaing about?

Screenshot 2016-10-20 at 20.51.27.png

 

I btw have never seen  (up to now) such a strange and cropped knowledge graph 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Problem with photos and virtual tours on google maps page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

 

No, I mean the google maps page (and google maps photos page), you can see the problem in red circles:

PastedGraphic-6 copie.jpgPastedGraphic-7 copie.jpg

Problem with photos and virtual tours on google maps page

Top Contributor
# 6
Top Contributor

Ok @Julien F B

 

I se what you refer too.

 

Regarding any missing photos i recommend to contact business suppor requesting a call back - soon its available again (its just broken  for one or two days)

But I see via this link the 360 degree photos

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Problem with photos and virtual tours on google maps page

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Sure, all photos and 360 are available, the problem is "just" the thumbnail and slider (note: on mobile phones, everything is ok...).

 

Ok, I will contact business support, but where can I find the call back?
Thanks for your help!

 

Problem with photos and virtual tours on google maps page

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi @Helmut Geissler,

 

My problem is still there, I can't find the google business call back to talk it with them, can you tell me where it is?

Thanks in advance!

Problem with photos and virtual tours on google maps page

Top Contributor
# 9
Top Contributor

@Julien F B

 

I'm afraid

actually the only option would be using the GoogleMyBusiness app on mobile and there to select f"eedback & support" and then "Email"

This offers to request a call back

YOy also can try twitter of facebook support of GoogleMyBusiness.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Problem with photos and virtual tours on google maps page

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Ok, done, thank you @Helmut Geissler!