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Problem with images on Google Map

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Took over a restaurant 3 months ago, and tried to open a new business. However, we are short of time, so we simply claimed the previous business, changed business info and added few images. 

Now, I feel like it mislead customers too much, so how can I take out those images with previous business name on them? 

Any suggestion, or help?

1 Expert replyverified_user

Problem with images on Google Map

Top Contributor
# 2
Top Contributor

To remove photos is a multi step process.

-Log using the email used to verify the listing
-Goto the photo gallery for each hotel via either the Knowledge Panel or Google Maps
-Click on the photos you want removed
-In the upper right of each photo is a flag that should be clicked
- This will take you to a report form which needs to be filled out

If after two weeks the photos are still present you need to contact support for their assistance.
Google has changed (actually hidden) their support options.

You can dig to get in touch with Google My Business Support. You need to:
1- log into your Google my business dashboard
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- It used to be just a scroll down to contact us under Contact Us
5- Scroll down and select Need More Help
6- Select the specific problem - in your case Verification
7- Select I requested a postcard more than 14 days ago
8- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them: