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Problem with Google Search of our business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Kiwi Kitchens Ltd

367 Blenheim Rd

Christchurch

New Zealand

 

+6433416711

 

www.kiwikitchens.co.nz

 

Hi there

We run a business called Kiwi Kitchens Ltd in Christchurch, NZ.  In the past, there was another franchise of the business operating in another city (Lower Hutt) but this shut down about 10 years ago.  When people search Kiwi Kitchens on google it comes up with a map of the Lower Hutt branch and shows it as permanently shut.  Several customers lately have questioned why they are seeing Kiwi Kitchens as permanently closed (even though our Christchurch branch is fully in business).  Is there any way that we can remove this information and just show the Kiwi Kitchens Ltd Christchurch on a map when people search Kiwi Kitchens?

 

Thanks for your help.

Janice

 

 

 

2 Expert replyverified_user

Re: Problem with Google Search of our business

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Having a very similar problem here. An old location that I worked at now shows up as closed, but my new location doesn't show up when googled. Just shows the old closed location.

Re: Problem with Google Search of our business

Top Contributor
# 3
Top Contributor
Hi Janice

Does your business have a "google my business" listing?
I can find one then one you're talking about for the Lower Hutt biz that's closed: https://plus.google.com/108241010704270818413
And I can find this one that's a service area business: https://plus.google.com/111416767058456504967 - but that's on the north island. Not finding anything on the south island for kiwi kitchens.
If you have one - could you list it here?

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Margaret O · Google My Business Top Contributor

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Re: Problem with Google Search of our business

[ Edited ]
Top Contributor
# 4
Top Contributor

@Maria A - could you post the details of your situation in another thread so we can keep the conversations straight pls. Also provide the details of your pages and business.
Thank you :-)


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Margaret O · Google My Business Top Contributor

Find me on · · my blog

Re: Problem with Google Search of our business

Google Employee
# 5
Google Employee
Hi Janice,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business