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Postal Code won't show up on listing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Spot of Delight

2. 426 Richmond St. London Ontario N6A 3C9

3. 519-601-0900

4. https://plus.google.com/+SpotofDelightLondon/

 

We have tried adding our postal code to the address, but it doesn't show up in our listing. In fact, the information doesn't even seem to save to our profile.

 

I called google business yesterday and they told me it takes 24 hours to appear. 24 hours later...it  still doesn't appear.

 

 

Any ideas?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Postal Code won't show up on listing.

Top Contributor
# 4
Top Contributor
Google came back telling me they have tried pushing the postal code to appear.
But in case it will not help please feel free to come back in case it isn't fixed until -lets say- Wednesdey.

Regards
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Re: Postal Code won't show up on listing.

Top Contributor
# 2
Top Contributor

it doesn't appear on your G+ business page in classic mode either (where it should appear)

But it appears if searching or getting shown you on GMaps:

Screenshot 2016-02-27 at 11.12.24.png

 

and it also doesn't appear in  your knowledge graph:

 

Screenshot 2016-02-27 at 11.15.14.png

 

 

I will escalate the thread  to our CM of the forum to get more insights

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Postal Code won't show up on listing.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for escalating this.
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Postal Code won't show up on listing.

Top Contributor
# 4
Top Contributor
Google came back telling me they have tried pushing the postal code to appear.
But in case it will not help please feel free to come back in case it isn't fixed until -lets say- Wednesdey.

Regards
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Postal Code won't show up on listing.

Top Contributor
# 5
Top Contributor
Its fixed on my end!
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Postal Code won't show up on listing.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you!

Now I have an additional problem - showing up consistently on Google Maps when the key words 'sex shop' are used.

If you use google maps in a desktop browser and search 'sex shop' we show up on the map (but not on the sidebar).

However, if you search 'sex shop' in a mobile browser or the google maps app, we don't show up on the map at all.

What's going on here?

Re: Postal Code won't show up on listing.

Top Contributor
# 7
Top Contributor
what is your concern Christopher?

Getting shown up as a sex shop or not getting shown up?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Postal Code won't show up on listing.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
We would like to consistently show up as a sex shop.

Re: Postal Code won't show up on listing.

Top Contributor
# 9
Top Contributor
Sorry Christopher

I can't much help on this as I can't even replicate getting you for "sex shop"

Neither on desktop nor on mobile.
I get you for "Adult Entertainment Store" but you obviously have not specified "sex shop" as a category for your business page.
This might explain not consistently getting for - as only your website contains this category

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Postal Code won't show up on listing.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We are unable to select 'Sex Shop' as our category. Apparently it used to be category, but was replaced by the 'Adult Entertainment Store' category. Our competitors are also listed under 'Adult Entertainment Store' now.

 

Here is us showing up on the map when you search 'sex shop' on google maps desktop:

Screen Shot 2016-03-01 at 2.54.07 PM.png

 

By the way, the exact same thing happens with 'It's Fun' -- shows up on Desktop only, and only on the map, not the sidebar.