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Postal Code Correct in GMB, but Google Maps Incorrect

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a verified address for our business, Docu-Dépôt: 260 Rue de Dieppe, Quebec City, QC G1N 0A1. The postal code is correct in the GMB backend, and although the map marker is shown correctly on Maps, it shows the wrong postal code: G1N 1S7 (for the address alone) or G1N 3N7 if you look up our business by name.

 

The correct postal code is G1N 0A1 according to Canada Post, but Google Maps insists on showing one of those two incorrect postal codes.

 

Generic map URL: https://www.google.com/maps/place/260+Dieppe+St,+Qu%C3%A9bec+City,+QC+G1N+3N7,+Canada/@46.805957,-71...

 

Our business map URL: https://www.google.com/maps/place/Docu-D%C3%A9p%C3%B4t/@46.805957,-71.246552,17z/data=!4m13!1m7!3m6!...

 

I'm not sure where to go from here, as the usual correction methods don't work, and I can't seem to get a support contact number for this issue.

 

Please help. Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Janelle G
July

Re: Postal Code Correct in GMB, but Google Maps Incorrect

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

Thanks for that.

 

I found this page


https://support.google.com/business/answer/3480441?from=cuf

 

It says its tailored.

View solution in original post

Postal Code Correct in GMB, but Google Maps Incorrect

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Postal Code Correct in GMB, but Google Maps Incorrect

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Andrew,

 

Unfortunately, that article is extremely outdated and phone support can no longer be reached that way. However, I have since found a way to contact support: If you scroll to the bottom of this page, you can choose from Call, Chat or Email support options. 

Marked as Best Answer.
Solution
Accepted by topic author Janelle G
July

Re: Postal Code Correct in GMB, but Google Maps Incorrect

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

Thanks for that.

 

I found this page


https://support.google.com/business/answer/3480441?from=cuf

 

It says its tailored.