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Please help to remove an inappropriate review!!!

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hi, 

 

My client received a review that is not at all related to the business. 

I have flagged the review. I am hoping some one could help me escalate it further Please!!!

 

Name : Lily Hoa - State Farm Insurance Agent

Address: 306 S Lemon Ave, Walnut, CA 91789

Phone number : (909) 598-0808

Map URL : https://maps.google.com/?cid=9890097072779909291

 

Thank you.

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Anaswara
May 2017

Please help to remove an inappropriate review!!!

Top Contributor
# 2
Top Contributor

I'll escalate this one for you as well. I agree they should remove it - it has nothing to do with insurance.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Anaswara
May 2017

Please help to remove an inappropriate review!!!

Top Contributor
# 2
Top Contributor

I'll escalate this one for you as well. I agree they should remove it - it has nothing to do with insurance.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Please help to remove an inappropriate review!!!

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Awesome! Thank you Joy!

Please help to remove an inappropriate review!!!

Top Contributor
# 4
Top Contributor

@Anaswara - the review is gone now :)


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Please help to remove an inappropriate review!!!

Follower ✭ ✭ ☆
# 5
Follower ✭ ✭ ☆

Thanks a lot Joy! Really appreciate your help :) 

Please help to remove an inappropriate review!!!

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Joy,


Do you know how to get a review out of your top 3 quoted reviews on my places page?  It is pulling a review about how we have high prices, but we have many more reviews that say our prices are fair, we are losing people to our competitors because of this even though our products are priced the same!!

 

Please help!

Please help to remove an inappropriate review!!!

Top Contributor
# 7
Top Contributor

No, that section is algorithmically generated so there isn't a way to alter it.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Please help to remove an inappropriate review!!!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Good morning, Joy:

 

I also have one negative review amongst all of my other very positive reviews. We have talked to the customer (over a very unfair issue), cleared everything up, and he said he would remove it....but it still remains.  How can I remove this negative review?  Thank you!

 

Crystal Yordy - Cabinet Surplus of Dewart, PA - 570-538-2665 - cabinetsurplus2665@gmail.com

 

 

Please help to remove an inappropriate review!!!

Top Contributor
# 9
Top Contributor

Hey guys,

 

This thread is resolved. Please post a new thread and list the details of your business (name, address, phone number, website) and someone can assist you.

I'm going to lock this thread to new replies.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual