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Please help! Seeking help with reinstatement...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



I am seeking help with the reinstatement of the following business listing:


Pet Planet

9B, 2F, Tai Wan Old Village, Lamma Island, Hong Kong

+852 6655 5575 (my direct number is +852 9844 3676)

Maps URL is not available, please see below explanation.

The official business license is at the bottom of this message.


I believe there are various reasons why:


  1. The web page launch was supposed to coincide with the creation of the Business page and it didn’t.
  2. I mistakenly set the profile address setting "Do I deliver goods and services to my Customers at their Location?" to "No" and if the actual business address location is taken into account that would cause a violation of the Guidelines' remote locations notation in the Address section.
  3. Although the legally registered company name is Pet Planet, the brand is doing business as: "Pet Planet HK" (website -, Facebook -, LinkedIn -, Instagram - petplanethongkong, etc.) as a distinguishing factor.

I have subsequently corrected 1 (the webpage is functional) & 2 (although the Google business advice said don’t correct that however, I will change as needed) and I am holding on 3 pending advise on changing the name due to verification.


I have received the verification post card and understand I cannot validate until the suspension is lifted.


We are a real business in startup mode and this simply got away from us. I appreciate any help and look forward to your reply.



Craig A. Bailey


Business Registration Pet Planet 2017.jpeg