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Please Advise re: Google My Business Page Suspension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We would be really grateful for some direction. Here are the details:

 

1. Full business name - Access Locksmith South West
2. Current business address - 25 St [censored]ans Court, Willsbridge. BS30 6UT
3. Current telephone number - 07775446354 (customer number only)
4. Google+ URL - Have just deleted this but it was https://plus.google.com/114864905666795242482

 

On 15th April 2016 I contacted Google help to request them to reinstate our google business page as it had been suspended (don't know why). The gentleman asked us to send some form or identification of the business's existence and we emailed an invoice addressed to our business from another reputable locksmith parts provider.

 

If this failed to reinstate the page we were advised to delete the page and then create a new one.

 

Nothing happened and so we contacted google again to ask for an update on the status of our page. We received an email (20th April) stating: "Thanks for letting us know about getting your Access Locksmith South West business information up on Google Maps. We've looked at your account and it looks like your business is not eligible for display on Google Maps per our quality guidelines"

 

We have checked through the guidelines and can not see where the issue is. Therefore we deleted the page and created a new one as advised. However, upon postcard verification and new page was immediately labeled as suspended.

 

We have now in desperation deleted our google plus account altogether (keeping the gmail of course as customers are already using this and it is on all our marketing material).

 

SO we would really appreciate some guidance on what to do next as we don't want to do anything that will make matters worse!

 

El

 

 

1 Expert replyverified_user

Re: Please Advise re: Google My Business Page Suspension

Top Contributor
# 2
Top Contributor

Hi @Access Locksmith S

 

I found this page that has also been suspended which was previously verified:

https://plus.google.com/108817643646856337659/about

 

This one listed the landline.

 

However when I clicked on the maps link it went to a US address, rather odd.

 

I will escalate and see what I can find out



Tim Capper, Google My Business Top Contributor
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Re: Please Advise re: Google My Business Page Suspension

Top Contributor
# 3
Top Contributor

Hi @Access Locksmith S

 

So after I bumped this up the chain, they came back with you had deleted the page, so they could not reinstate.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Please Advise re: Google My Business Page Suspension

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you so much for your help. Would it be OK to create a new page now then?

Re: Please Advise re: Google My Business Page Suspension

Top Contributor
# 5
Top Contributor
Yes, create the business page.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Please Advise re: Google My Business Page Suspension

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Will do. Thank you.