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Photo linked to my business - appeared out of the blue!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am responsible for my organisation website Saint Cecilias Church of England School.  This week a photo appeared on the right side of the Google search engine which is not related to the organisation at all. Initially, I thought it was something related to Wikipedia and this is their response:  Dear xxxxx
This does not appear to be present on the relevant Wikipedia article, so it seems to be a result generated by Google's Knowledge Graph. This uses a wide variety of sources, so while there may be a section labelled as "Wikipedia", images or other text before or after the Wikipedia excerpt may be from sources completely unrelated to Wikipedia. We have no control over how Google presents our information, but Google's Knowledge Graph has a "Feedback" link where anyone can mark a field as wrong.
Yours sincerely,
Ingo Schröder

I have already reported this to Google but so far haven't had no response. Any advice or help would be greatly appreciated - it seems that no one knows how to resolve this issue!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Photo linked to my business - appeared out of the blue!

Top Contributor
# 2
Top Contributor

Hi @vmvsc

 

The image is being pulled from here:

http://www.tutorhunt.com/schools/saint-cecilias-wandsworth-church-of-england-school/

 

Your Google business page has not been claimed or verified ( I assume this is why Google is extracting images from what they believe are yours )

 

The Business Page:

https://plus.google.com/102198748154718183154/about

 

screencapture (92).png

 

Claim the business page.  ( don't click verify )

 

Then correct any business details if necessary.

Add logo, Add cover image

Add additional images

 

Then request verification.

 

In your contact us page, remove the current embedded map, and add the Google map for your location.

 

<iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d2486.6090010540775!2d-0.21074198423223597!3d51.44697417962528!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x48760f40fd2c85f1%3A0xab272afaa62a419f!2sSaint+Cecilia&#39;s+Church+of+England+School!5e0!3m2!1sen!2suk!4v1453413941740" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe>

All of this will reinforce to Google, what is connected with what and they wont extract images from other locations.

 

One last thing. I recommend you add the full school name to your websites <title>  this is another reason Google took the image from the other site, they have the full school name.

 

Your current title : <title>St Cecilias</title>

 

Correct it to : <title>St Cecilia's Church of England School</title>

 

 

Any problems, just add to this thread and I'll get notified.

 




Tim Capper
Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

 

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Photo linked to my business - appeared out of the blue!

Top Contributor
# 2
Top Contributor

Hi @vmvsc

 

The image is being pulled from here:

http://www.tutorhunt.com/schools/saint-cecilias-wandsworth-church-of-england-school/

 

Your Google business page has not been claimed or verified ( I assume this is why Google is extracting images from what they believe are yours )

 

The Business Page:

https://plus.google.com/102198748154718183154/about

 

screencapture (92).png

 

Claim the business page.  ( don't click verify )

 

Then correct any business details if necessary.

Add logo, Add cover image

Add additional images

 

Then request verification.

 

In your contact us page, remove the current embedded map, and add the Google map for your location.

 

<iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d2486.6090010540775!2d-0.21074198423223597!3d51.44697417962528!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x48760f40fd2c85f1%3A0xab272afaa62a419f!2sSaint+Cecilia&#39;s+Church+of+England+School!5e0!3m2!1sen!2suk!4v1453413941740" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe>

All of this will reinforce to Google, what is connected with what and they wont extract images from other locations.

 

One last thing. I recommend you add the full school name to your websites <title>  this is another reason Google took the image from the other site, they have the full school name.

 

Your current title : <title>St Cecilias</title>

 

Correct it to : <title>St Cecilia's Church of England School</title>

 

 

Any problems, just add to this thread and I'll get notified.

 




Tim Capper
Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

 

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership