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Photo issues for identity photo automatically cropping

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Ok. I like to think of myself as being fairly intelligent. I guess not. When I go to add a photo, the cropping photo comes up. A cropping box shows up that won't go right and left. And that is the only bit of a photo that will upload. What? I want the entire photo. Why is this so difficult? The photo is 1000x417 and 68.6kb. 

Thank you in advance,

Brian

Florida Real Estate Outlet

2 Expert replyverified_user

Re: Photo issues for identity photo automatically cropping

Top Contributor
# 2
Top Contributor
Hey Brian,

Are you adding the photo via the Google My Business dashboard or Google Plus? Can you provide a screenshot of the issue you're facing?

Joy Hawkins, Google My Business Top Contributor
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Re: Photo issues for identity photo automatically cropping

Top Contributor
# 3
Top Contributor

Hi @Brian R

 

Here is the help page on Photos:

https://support.google.com/business/answer/6103862

 

 



Tim Capper, Google My Business Top Contributor
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