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Photo Of A Competing Business Being Displayed For Our Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Business Name: Art Box Gallery

Business Address: 16 Loftus Street, Papanui, Christchurch 8053

 

Phone: 03-352 8940

G+ URL: https://business.google.com/b/108829261082066753450/

 

Just recently Google has started to display an image of a competing local business as the image for our business. All other photos are correct, but there is randomly a photo of this other business in the "prime" spot on our right hand side listing. 

 

The image in question is http://www.futurechristchurch.co.nz/media/156137/latern_opening_for_web.jpg - this is an image of a competing business with a similar (but not exactly the same) name). All other images are correct.

 

How do we go about getting this removed?

 

Regards,

 

Sam

2 Expert replyverified_user

Re: Photo Of A Competing Business Being Displayed For Our Business

Top Contributor
# 2
Top Contributor

@Sam F

 

I can't seem getting the photo shown up as you are complaining about.
Would yo mind providing me the steps to replicate your bad experiences?

 

Searching on my end for "Art Box Gallery Business Loftus Street, Papanui, Christchurch 8053"

I get your business as below:

Screenshot 2016-04-17 at 11.14.28.png

 

Neither clicking on "See Photos" nor if clicking on "See outside" I get the photos you provided.

 

Please give me more hints how to get your photo if searching for your business.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Photo Of A Competing Business Being Displayed For Our Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

 Hi Helmut, thanks for replying so fast. Much appreciated :)

 

That's bizarre that you see a different result. I see the following:

 image.PNG

image.PNG

 

Some sort of Geo difference maybe?

Re: Photo Of A Competing Business Being Displayed For Our Business

[ Edited ]
Rising Star
# 4
Rising Star

I am seeing it when I search icognito in Austin. When you click on "See photos" there is an option at the bottom right of the page to flag the photo:


artbox1.png
This takes you to a form to report the photo to Google.  Since it is probably not in your competitor's best interest either, recommend sending them an email to have them flag it as well.  Based on previous experience, if they are the copyright holder, having them flag it for copyright will get much swifter action than you flagging it as irrelevant (I've just flagged it, so hopefully a few more joining in will help).


artbox2.png

_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: Photo Of A Competing Business Being Displayed For Our Business

Rising Star
# 5
Rising Star
Looks like flagging the incorrect photo may have worked - it is not longer showing via my desktop search in Austin or locally via iPhone search at the Christchurch airport. Are you seeing it now ?
_________________________________________________________________________
Director of Marketing | Nehmedia | Partner Profile

Re: Photo Of A Competing Business Being Displayed For Our Business

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Does seem to be fixed. Thanks for the help!