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Phone calls inaccurate?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi guys

 

GMB calls for quarter/3 months for one of our profiles is reporting as "Total calls 1.09K", however we also track the calls using some external call tracking software. GMB seems to be quite a way out; our software is reporting a lot more for which I believe is the same period (the prior 3 months to date), both effective and overall, 2,543 and 1,451 respectively.

 

Anything I'm missing here?

 

Thanks